Privacy Policy

This Privacy Policy sets out how On Cockatoo Lane (ABN 14254262808) ("we", "our", or "us") collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect We may collect personal information that is reasonably necessary for our business activities, including: Full name, email address, and contact number Booking and accommodation details Dietary preferences or accessibility requirements Payment and transaction information Feedback or review content you provide Information automatically collected from your device via cookies or analytics tools

2. How We Collect Your Personal Information We may collect your information through: Direct interactions (e.g. when you submit a booking, contact us, or complete a form) Third-party booking platforms (e.g. Airbnb, Booking.com Expedia, Heartful, Lodgify) Payments via Stripe or Paypal Our website, including when using contact forms or newsletter sign-ups Social media platforms or competitions Public sources or referrals (only where lawfully permitted)

3. How We Use Your Personal Information We use your personal information for the following purposes: To confirm and manage bookings or service requests To communicate with you before, during or after your stay To personalise your guest experience, including dietary and accessibility needs To process payments and issue receipts To improve our website and service oering To send marketing materials (only with your consent) To comply with any legal obligations

4. Disclosure of Personal Information We may disclose your personal information to: Booking platform providers and payment processors Service providers such as IT support, marketing, or email newsletter services Government authorities where required by law Third parties where you have consented to the disclosure We do not sell, rent, or trade your personal information.

5. Storage and Security of Your Personal Information We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, as well as unauthorised access, modification or disclosure. This includes secure data storage, password protection, and working with reputable digital platforms (such as Wix and integrated booking tools). If information is stored or processed using overseas providers (e.g. email or cloud platforms), we take steps to ensure appropriate safeguards are in place.

6. Cookies and Website Analytics We may use cookies, tracking tools, and third-party services (e.g. Google Analytics or Wix analytics) to collect usage data. This helps us understand website trac and improve usability. You can disable cookies via your browser settings, although this may aect your website experience.

7. Access and Correction You have the right to: Access the personal information we hold about you Request correction if you believe the information is inaccurate, out-of-date, or incomplete To make a request, please contact us at the details provided below.

8. Marketing Communications We may send you updates or oers about our accommodation, packages or services. You can opt out at any time by clicking “unsubscribe” or contacting us directly. We will never send marketing communications without your prior consent where required by law.

9. Third-Party Links Our website may contain links to third-party sites (e.g. wine tours, tourism partners). We are not responsible for the privacy practices or content of those sites. You should review their privacy policies before engaging with them.

10. Contact Us For any privacy-related questions, access or correction requests, or to make a complaint, please contact:

On Cockatoo Lane Email: hello@oncockatoolane.com.au Phone: 0409091725 Location: Barossa Valley, South Australia.

We will aim to respond to your query or complaint promptly. If you are not satisfied with our response, you may contact the Oce of the Australian Information Commissioner (OAIC).

11. Changes to this Privacy Policy We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the effective date will be updated accordingly.